EXCHANGE AND RETURN POLICY

 

When you're happy we're happy! At Velvet Queen Shapewear, we take great pride in our reputation for high quality and excellent value and we stand behind every one of our designs. If you aren't 100% satisfied with your Velvet Queen Shapewear purchase, let us know. We're always looking for new ways to improve, and love hearing your feedback.

Returns

Hassle-Free Return Policy - Free return shipping on US orders!

  • Merchandise must be returned within 30 days of receipt for refunds or store credit.
  • Velvet Queen Shapewear provides complimentary shipping on returns to U.S. addresses only.
  • Merchandise must be unworn and unwashed (This includes product with deodorant stains, other stains, perfume smells, cigarette smells, etc. You wouldn't want one of these, so please do not try to return one like that, thank you :-) If you still choose to return an item that is clearly worn or ineligible for return, we will ship it back to you at your expense or COD)
  • All returns must be in their original condition with hygienic liner and tags attached.
  • We do not accept returns on merchandise missing the hygienic liner for hygiene reasons. No exceptions. If you return merchandise without the hygienic liner, we will discard them and will not ship them back to you.
  • Merchandise must have all tags, hangtags attached and must be returned in the Velvet Queen Shapewear branded polybag. No exception.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Only items purchased directly from our online store are eligible for returns.
  • Gift cards are non-returnable and non-refundable.
  • Shipping charges are non-refundable.
  • Refunds back to your original form of payment must be completed within 60 days (Sorry ladies, our bank makes this rule, not us!). After 60 days, we will issue your refund via paypal.
  • Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded to you.

 

Exchanges

  • We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order.

 

International Returns

 

  • For international returns, the customer is responsible for all shipping costs back to us. Please make sure you can track your package, we will not be responsible for lost packages.
  • You must return your unworn and unwashed items with all original hangtags within 30 days from the day you received your package for refunds or store credit.
  • Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded to you.
  • You will receive your refund in the original form of payment within 60 days of receipt.
  • We do not accept returns on merchandise missing the hygienic liner for hygiene reasons. No exceptions. If you really return merchandise without the hygienic liner, we will discard them and will not ship them back to you.
  • Unfortunately we cannot refund duties, taxes or shipping charges.
  • Please write your order # on the outside of the package.

 

Submitting a Return

 

All returns (both international and US) must be processed by sending an email to returns@shopvelvetqueen.com and should include your email address and order number.

 

Please note: All returns, whether for refund or store credit, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the returned shipping label will be refused and sent back to the sender.

 

If you have any questions, please feel to contact us.